If you are traveling to or from ORD via Southwest Airlines, you’ll want to have the appropriate terminal information before arriving at the airport to ensure a stress-free experience. The information in this document should help you locate Southwest Airlines, understand the services and facilities available at the airport, and obtain assistance without unnecessary delays.
Whether you are starting a new trip or returning from a long flight, this guide is the most reliable resource for navigating the Southwest Airlines ORD Terminal.
All Southwest Airlines flights at ORD use Terminal 5. Check the terminal information before heading to the airport to avoid wasting time walking through the wrong terminal to reach the gates and counters you need.
Below we list the main things you should keep in mind if you are flying with Southwest Airlines:
| Airport Name | Chicago O’Hare International Airport |
| Airport Address | X3JR+4C Chicago, Illinois, USA |
| Contact Number | +18008326352 |
| Arrivals & Departures Terminal | Terminal 5 |
| Airport Code | ORD |
| Working Hours | 24 hours |
| Official Website | www.southwest.com |
| www.instagram.com/southwestair | |
| www.facebook.com/SouthwestAir | |
| YouTube | www.youtube.com/user/NutsAboutSouthwest |
At the Southwest Airlines Terminal, passengers can access various services to support a smooth travel experience, including completing all necessary travel formalities and using helpful facilities throughout their journey.
Commonly available services include:
| Flight Ticket Booking | Economy Class Seat Queries |
| Ticket Rescheduling | Transit & Connecting Flight Information |
| Ticket Cancellation & Refunds | Pet Relief Areas |
| Unaccompanied Minor Assistance | Flight Delays Assistance |
| Web / Online Check-in | Seat Selection |
| Airport Counter Check-in | Concierge Services |
| Baggage Allowance Information | Airport Facilities |
| Kiosk Check-in | In-Flight Entertainment |
| Airport and In-Flight Wi-Fi | Airport Lounges |
| Flight Status Updates | Mileage Plan Program |
| Missing or Delayed Luggage Support | Immigration Assistance |
| Traveling with Pets or Animals | Duty-Free Allowance Details |
| Visa & Travel Documentation Guidance | First Class & Business Class Inquiries |
For passengers needing assistance through direct contact, the Southwest Airlines Chicago Office provides support with purchasing airline tickets, scheduling flights, resolving baggage issues, and handling other travel-related inquiries. The city office has customer service representatives available to assist passengers during regular business hours.
To assist travelers in easily finding their way through the airport, Southwest Airlines Chicago O’Hare International Airport terminal map provides clear and organized maps of the terminal, showing where airlines’ check-in counters are located, where boarding gates are located, lounge areas and other food establishments within the terminal and where bathrooms can be found; all of which help make it easier for passengers to navigate through the terminal for the first time.
If you already know what to do when you arrive at the airport, your experience will be better because you will have all the information you need. By using the Southwest Airlines ORD Terminal, you can get the most from your travel experience. If you have any further questions or need additional assistance, Southwest Airlines Airport staff will be happy to help. Have a safe trip!
Southwest Airlines functions out of Terminal 5 at Chicago O’Hare International Airport.
Departing flights for Southwest Airlines usually operate from Terminal 5 at Chicago O’Hare International Airport. Confirm your flight status before arriving.
Typically, Terminal 5 is where the Southwest Airlines arrives. For the most up-to-date information, please check the airport information screens or the real-time flight tracker.
Yes, Terminal 5 offers exclusive lounges, boarding gates, security lanes, and check-in areas for Southwest Airlines passengers only.
The airport’s official network provides free high-speed Wi-Fi throughout the Southwest Airlines ORD Terminal.