Southwest Airlines Terminal Chicago O’Hare International Airport – ORD

Chicago O'Hare International Airport

If you are traveling to or from ORD via Southwest Airlines, you’ll want to have the appropriate terminal information before arriving at the airport to ensure a stress-free experience. The information in this document should help you locate Southwest Airlines, understand the services and facilities available at the airport, and obtain assistance without unnecessary delays.

Whether you are starting a new trip or returning from a long flight, this guide is the most reliable resource for navigating the Southwest Airlines ORD Terminal.

Important Information of Southwest Airlines ONT Terminal

All Southwest Airlines flights at ORD use Terminal 5. Check the terminal information before heading to the airport to avoid wasting time walking through the wrong terminal to reach the gates and counters you need.

Below we list the main things you should keep in mind if you are flying with Southwest Airlines:

Airport NameChicago O’Hare International Airport
Airport AddressX3JR+4C Chicago, Illinois, USA
Contact Number+18008326352
Arrivals & Departures TerminalTerminal 5
Airport CodeORD
Working Hours24 hours
Official Websitewww.southwest.com
Instagramwww.instagram.com/southwestair
Facebookwww.facebook.com/SouthwestAir
YouTubewww.youtube.com/user/NutsAboutSouthwest

Facilities Offered by Southwest Airlines Terminal at Chicago O’Hare International Airport

At the Southwest Airlines Terminal, passengers can access various services to support a smooth travel experience, including completing all necessary travel formalities and using helpful facilities throughout their journey. 

Commonly available services include:

Flight Ticket BookingEconomy Class Seat Queries
Ticket ReschedulingTransit & Connecting Flight Information
Ticket Cancellation & RefundsPet Relief Areas
Unaccompanied Minor AssistanceFlight Delays Assistance
Web / Online Check-inSeat Selection
Airport Counter Check-inConcierge Services
Baggage Allowance InformationAirport Facilities
Kiosk Check-inIn-Flight Entertainment
Airport and In-Flight Wi-FiAirport Lounges
Flight Status UpdatesMileage Plan Program
Missing or Delayed Luggage SupportImmigration Assistance
Traveling with Pets or AnimalsDuty-Free Allowance Details
Visa & Travel Documentation GuidanceFirst Class & Business Class Inquiries

Southwest Airlines Chicago Office Details

For passengers needing assistance through direct contact, the Southwest Airlines Chicago Office provides support with purchasing airline tickets, scheduling flights, resolving baggage issues, and handling other travel-related inquiries. The city office has customer service representatives available to assist passengers during regular business hours.

  1. Address: 10000 W O’Hare Ave, Chicago, IL 60666, United States
  2. Phone Number: 1-800-864-8331
  3. Operating Hours: 24 hours

Map Location of Chicago O’Hare International Airport

To assist travelers in easily finding their way through the airport, Southwest Airlines Chicago O’Hare International Airport terminal map provides clear and organized maps of the terminal, showing where airlines’ check-in counters are located, where boarding gates are located, lounge areas and other food establishments within the terminal and where bathrooms can be found; all of which help make it easier for passengers to navigate through the terminal for the first time.

Final Thoughts!

If you already know what to do when you arrive at the airport, your experience will be better because you will have all the information you need. By using the Southwest Airlines ORD Terminal, you can get the most from your travel experience. If you have any further questions or need additional assistance, Southwest Airlines Airport staff will be happy to help. Have a safe trip!

Frequently Asked Questions!

Which terminal is Southwest Airlines at ORD?

Southwest Airlines functions out of Terminal 5 at Chicago O’Hare International Airport.

Which terminal do Southwest Airlines departures use at ORD?

Departing flights for Southwest Airlines usually operate from  Terminal 5 at Chicago O’Hare International Airport. Confirm your flight status before arriving.

In ORD, which terminal does Southwest Airlines arrive at?

Typically, Terminal 5 is where the Southwest Airlines arrives. For the most up-to-date information, please check the airport information screens or the real-time flight tracker.

Are there any exclusive amenities available at Terminal 5 for Southwest Airlines flyers?

Yes, Terminal 5 offers exclusive lounges, boarding gates, security lanes, and check-in areas for Southwest Airlines passengers only.

Does the Southwest Airlines ORD Terminal have free Wi-Fi?

The airport’s official network provides free high-speed Wi-Fi throughout the Southwest Airlines ORD Terminal.

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