Flying ZIPAIR: Is It a Good Airline for Travelers?

Are you prepared to travel to Japan or elsewhere without draining your bank account? ZIPAIR, a Japanese low-cost airline fully owned by Japan Airlines (JAL), made a significant impact in the travel industry with its inaugural passenger flights in October 2020. So is ZIPAIR a good airline? With brand-new Boeing 787-8 Dreamliners departing from Narita International Airport (NRT) in Tokyo, ZIPAIR offers flights to destinations such as Honolulu, Los Angeles, San Francisco, San Jose, Vancouver, Bangkok, Seoul, and Singapore.

Assuming that, however, are the sacrifices worthwhile for the savings, or do the compromises outweigh the benefits? In this article, we will experience ZIPAIR from the perspectives of budget travelers, families, premium flyers, and regular flyers, offering a well-rounded list of advantages and disadvantages to help you decide whether ZIPAIR is the appropriate airline for you.

What to Expect when Flying ZIPAIR

Flying with ZIPAIR is a unique experience compared to standard airlines, and here is what to expect to prepare yourself for:

Low-Cost Model

ZIPAIR has an “unbundled fare” airline model like other low-cost carriers. Your fare covers the seat and little else. Checked luggage, carry-on luggage, meals, seat choice, and even water cost extra. For the price-conscious traveler who can fit a little and is willing to do so, this can translate into significant savings compared to full-service airlines.

No In-Flight Entertainment

ZIPAIR aircraft do not have in-flight entertainment systems or screens. Passengers are expected to bring their own personal devices for entertainment, such as movies, music, or games, to use during the flight. Good news, though, ZIPAIR has provided holders for your devices to sit in and USB charging ports at every seat to keep you occupied on your own terms.

Complimentary Services

Despite their low-cost approach, ZIPAIR can offer a few generous giveaways:

• USB charging ports for every seat.
• Phone holders for your devices.
• One complimentary Wi-Fi option, while slow, is available if you want to message or browse.

Food and Water

The most noticeable difference with ZIPAIR and traditional carriers is that water was not complimentary. You also had to pre-order meals, and while convenient, reviews suggest that the cost isn’t worth the meal. Many experienced travelers recommend bringing your own food and a refillable water bottle for your flight.

Seat Facilities

ZIPAIR seats are slimline, although with snazzy areas. While they are not as luxurious as premium airlines, they offer adjustable headrests, a fold-down phone tray, and USB charging ports. While the comfort level is average for long-haul flights, it is adequate given the budget price. 

On-Time Factor

ZIPAIR has a strong reputation for on-time departure and arrival. For passengers with connecting flights or tight schedules, this is a significant advantage.

Things to Keep in Mind

Outside of the in-flight experience, understanding how ZIPAIR operates and knowing what to expect before you book is essential.

Routes and Destinations

ZIPAIR operates international routes primarily between Japan (Tokyo Narita) and destinations in the U.S., Southeast Asia, and Oceania. To name a few, some popular destinations include Los Angeles, Honolulu, Bangkok, Singapore, and Manila. With future expansion in sight, ZIPAIR is an appealing option for long-haul travelers seeking to save on their flight costs.

Booking suggestions to get the most savings

To obtain the best deals from ZIPAIR, here are some tips:

• Book early to claim the lowest advertised fares.
• Buy add-ons (such as baggage or meals) at the time of booking to save money compared to airport prices.
• Traveling with only a personal item (which avoids baggage costs) is the best way to pack light.
• Bring your own snacks, water, and entertainment. Everything onboard has a price tag.

Passenger Experience

ZIPAIR reviews are mixed, but match what you would generally expect from a low-cost airline:

• People commented that the planes were clean, the staff were polite, and it was timely. 
• People also noted the Wi-Fi was free but too slow for streaming.
• Customer service has received considerable criticism, particularly regarding refunds and the management of disruptions.

Loyalty Program

Right now, ZIPAIR does not have a traditional frequent flyer program. This may frustrate frequent travelers who hope for loyalty rewards. However, as a subsidiary of JAL, there is some hope that an integration with JAL’s mileage program may occur in the future. For now, you will save money through low base fares, rather than loyalty rewards.

Where Does ZIPAIR Fly to? 

ZIPAIR’s primary focus is its hub at Narita (NRT), from which you can fly nonstop to:

• Honolulu (HNL) 
• Los Angeles (LAX) 
• San Francisco (SFO) 
• San Jose (SJC) 
• Bangkok (BKK)
• Seoul (ICN) 
• Singapore (SIN) 
• Manila (MNL) 

Of course, you have the chance to connect with ZIPAIR, but know that you have to lay over in Tokyo, and charges will continue to pile up. This is great for travelers on the West Coast of the US or for adventures that are flexible with stopovers.

Pros of Flying ZIPAIR

There are positive things about ZIPAIR, just like any airline. Here are the biggest pros travelers tend to emphasize:

• Cost-Effective: Offers very competitive pricing, particularly on long-haul international flights.
• On-time Flights: Enjoy an excellent reputation for punctuality.
• Wi-Fi for Free: An uncommon perk amongst the budget airlines, regardless of speed.
• Modern Design: Brand-new planes feature amenities such as USB charging ports and compartments for personal devices.

Cons of Flying ZIPAIR

Naturally, with the low-cost structure, there will be some disadvantages. Here are the biggest cons that most travelers point out:

• Everything Has an Extra Cost: Even bags, food, water, and seats can add up.
• Food Quality is Not Very Good: Poor reviews across the board for pre-ordered meals.
• Limited Entertainment: No seatback screens and no premium services.
• Customer Service is not Good: Slow process and uncompassionate reports.
• Bare-Bones Comfort Level: Few frills and no comfort.

Comparing ZIPAIR to Other Carriers

Where does ZIPAIR rank among other low-cost carriers (LCCs), such as Peach Aviation, Scoot, or AirAsia? 

• Price: ZIPAIR fares are competitive, particularly on long-haul routes, but add-ons can increase the price.
• Fleet: ZIPAIR operates the modern Boeing 787-8 Dreamliner, a notable upgrade from older aircraft flown by other LCCs.
• Service: ZIPAIR offers minimal service, but it is professional, similar to Scoot or AirAsia. However, Peach Aviation may provide a more authentic Japanese cultural experience.
• Destinations: ZIPAIR focuses on long-haul routes. Peach Aviation focuses on short-haul routes within Asia.

ZIPAIR is a budget airline that falls short compared to JAL or ANA in amenities, but it is a solid option for budget travel.

Final Thoughts 

And now for the final words on “Is ZIPAIR a good airline?” For budget-conscious travelers who are not afraid to travel lightly, bring their own snacks and drinks, and book entertainment in advance, ZIPAIR will be an excellent option. Without a doubt, ZIPAIR has inexpensive fares, a high-tech fleet, lie-flat seats, and on-time departures and arrivals all the time—all of which are first-class accommodations for long-distance flights from and to Japan.

Families can fly on a budget but may have to tolerate a few extras, and business-class seats may not be ideal for premium travelers. JAL, ANA, or Singapore Airlines are some full-service airlines you may prefer if you appreciate complimentary amenities, top-notch comfort, exceptional customer service, or earning miles. Are you ready to book your next trip? Go to ZIPAIR’s website and see routes, prices, and extras, and pack sensibly and wisely as you get ready for a low-cost airline adventure!

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