If you fly on Air Arabia, you know how to get around the airport efficiently if you know where you’re going! This guide will help you locate your Air Arabia terminal, understand the services available in each terminal, and navigate the airport.
If you are taking off to an international destination or coming home from a long trip, this Air Arabia Terminal at Adolfo Suárez Madrid-Barajas Airport overview has you covered with all the basic information you’ll need to know before entering the terminal.
Terminal 1 is where Air Arabia operates, at MAD. If passengers arrive on time at the assigned terminal, they can check in, drop off their bags, and proceed through security screening efficiently.
Below is a summary of important information regarding the airport and Air Arabia that is helpful for Air Arabia passengers.
| Airport Name | Adolfo Suárez Madrid-Barajas Airport |
| Airport Address | FCQP+R7 Madrid, Spain |
| Arrivals & Departures Terminal | Terminal 1 |
| Airport Code | MAD |
| Working Hours | 24 Hours |
| Contact Number | +34913211000 |
| Official Website | https://www.airarabia.com/ |
| Official X | https://x.com/airarabiagroup |
| YouTube | www.youtube.com/user/airarabiagroup |
| www.facebook.com/airarabiagroup | |
| www.instagram.com/airarabiagroup |
The Air Arabia Adolfo Suárez Madrid-Barajas Airport Terminal has all the necessary systems, equipment, and facilities to assist travellers throughout the entire travel process (pre- to post-flight) by offering services geared to enhance travel comfort and convenience.
Services provided include:
| Flight Ticket Booking | Economy Class Seat Queries |
| Ticket Rescheduling | Transit & Connecting Flight Information |
| Ticket Cancellation & Refunds | Pet Relief Areas |
| Unaccompanied Minor Assistance | Flight Delays Assistance |
| Web / Online Check-in | Seat Selection |
| Airport Counter Check-in | Concierge Services |
| Baggage Allowance Information | Airport Facilities |
| Kiosk Check-in | In-Flight Entertainment |
| Airport and In-Flight Wi-Fi | Airport Lounges |
| Flight Status Updates | Mileage Plan Program |
| Missing or Delayed Luggage Support | Immigration Assistance |
| Traveling with Pets or Animals | Duty-Free Allowance Details |
| Visa & Travel Documentation Guidance | First Class & Business Class Inquiries |
The Air Arabia Madrid Office is available to passengers, helping with tasks such as purchasing airline tickets, booking flights, locating lost luggage, and other travel-related needs. The city office is open during regular business hours and has customer service agents on-site to assist passengers.
Getting around the airport doesn’t have to be a hassle. Air Arabia Adolfo Suárez Madrid-Barajas Airport has a detailed terminal guide, so you can quickly find check-in counters, boarding gates, lounges, restaurants, and anything else you might need.
Knowing your way around before you travel makes everything so much easier. With this quick guide to the Air Arabia MAD Terminal, you’re set to move through the airport without stress and actually enjoy the start of your trip. If you still need help, Air Arabia staff are on-site in the terminal and ready to assist. Safe travels!
The correct departure terminal for Air Arabia flights at MAD Airport is Terminal 1.
All arriving Air Arabia passengers are directed to Terminal 1 of MAD.
For all scheduled departures, Air Arabia uses Terminal 1 at MAD Airport.
Yes, Air Arabia offers an Unaccompanied Minor (UM) service for children traveling alone, which includes full assistance from ground and cabin crew.
Yes, Air Arabia offers comprehensive special assistance for elderly passengers at the MAD, which can be arranged online or by contacting them at least 48 hours before departure.