Air India Terminal Soekarno–Hatta International Airport – CGK
For travelers flying with Air India to or from Indonesia, it is important to have complete information about airport procedures. Learn everything about Air India CGK Terminal facilities, check-in procedures, baggage handling, security, boarding, and passenger assistance. Whether on a business or leisure trip, knowing all the details in advance will help ensure a smooth, stress-free journey.
Crucial Information Regarding Air India at Soekarno–Hatta International Airport
Air India operates from Terminal 3 at Soekarno-Hatta International Airport (CGK). Air India is India’s flag carrier and provides reliable connections from Jakarta to various Indian cities and international destinations. Travelers can easily get a hassle-free flying experience with Air India through the services available at this terminal.
| Airport Name | Soekarno–Hatta International Airport |
| Airport Address | VMJ8+66 Pajang, Tangerang City, Banten, Indonesia |
| Arrivals & Departures Terminal | Terminal 3 |
| Airport Code | CGK |
| Working Hours | 24 Hours |
| Official Website | https://www.airindia.com |
| Official X | https://x.com/airindia |
| https://www.facebook.com/AirIndia | |
| https://www.instagram.com/airindia |
Facilities & Services provided at Air India CGK Terminal
Terminal 3 at Soekarno-Hatta International Airport offers a variety of facilities that cater well to Air India travelers. They include a number of food outlets that offer traditional Indonesian cuisine, along with regional specialties and international cuisines. The shopping section includes duty-free shops, apparel shops, and travel goods stores. The facilities offered at the facility further include access to free Wi-Fi, charging stations for gadgets, foreign exchange facilities, ATM services, and restrooms.
| Flight Ticket Booking | Economy Class Seat Queries |
| Ticket Rescheduling | Transit & Connecting Flight Information |
| Ticket Cancellation & Refunds | Pet Relief Areas |
| Unaccompanied Minor Assistance | Flight Delays Assistance |
| Web / Online Check-in | Seat Selection |
| Airport Counter Check-in | Concierge Services |
| Baggage Allowance Information | Airport Facilities |
| Kiosk Check-in | In-Flight Entertainment |
| Airport and In-Flight Wi-Fi | Airport Lounges |
| Flight Status Updates | Mileage Plan Program |
| Missing or Delayed Luggage Support | Immigration Assistance |
| Traveling with Pets or Animals | Duty-Free Allowance Details |
| Visa & Travel Documentation Guidance | First Class & Business Class Inquiries |
Air India Jakarta Office Contact Information
Air India does not have any independent office at Soekarno-Hatta International Airport. Assistance to passengers, including check-in formalities, baggage management, ticket modifications, cancellations, etc., is provided at the check-in counter and service desk of Terminal 3.
- Address: MidPlaza 2, 15th Floor, Jl. Jend. Sudirman Kav. 10-11, Jakarta 10220, Indonesia
- Phone Number: +91 116 932 9333
- Hours of Operation: 24 hours
Map Location of Soekarno–Hatta International Airport
Soekarno–Hatta International Airport map can be very helpful when navigating CGK. The map shows the entire floor plan, including the check-in counter, departure gates, baggage claim areas, food and shopping venues, and ground transportation options.
Final Remark
Passengers can have an easy flight with Air India at Soekarno-Hatta International Airport (CGK). There are many facilities, services, and staff to cater to every passenger at Terminal 3 of the airport.
Frequently Asked Questions!
Air India flights depart from Terminal 3 of Soekarno–Hatta International Airport (CGK).
The baggage services facility includes drop-off and claim and is provided to Air India passengers at the airline’s check-in counters in Terminal 3.
Free Wi-Fi is available to everyone, including Air India passengers, at Terminal 3 of the airport.
Wheelchair assistance and several other amenities are available to Air India passengers at the airport.
Updates about Air India flights can be obtained from the airport information screens, the Air India website or app, or the airline’s travel support services.
Latest Pages
