Charles De Gaulle Airport Lost and Found Services Desk

Paris Charles de Gaulle Airport

If you lose something at Charles de Gaulle Airport, there is no need to panic. The CDG lost and found service helps passengers report and recover their missing items in a simple way.

At cdg airport’s lost and found counter, travelers can report lost belongings by filling out an online form on the airport’s official website. This form asks for details such as your contact information, flight number, and a clear description of the missing item. After submitting the form, you will receive updates if your item is found.

If the item was lost on an aircraft, contact your airline directly. For example, passengers flying with Air France or Emirates need to reach out to their airline’s customer service team. Airlines handle items left on board their planes.

For items lost in public areas like terminals, restrooms, or security checkpoints, you can contact the airport’s CDG lost and found office. The Lost and Found office is located inside the airport to assist passengers in person. Found items are usually kept for 15 days, giving travelers enough time to claim them.

Charles De Gaulle Airport Lost Property Office Details

Passengers who have already submitted a report through the CDG Lost and Found system may be invited to visit the airport’s Lost Property Office. This office helps travelers collect items that have been left inside the airport terminals.

 Please remember that you cannot walk in directly without prior confirmation. After completing the online form, airport authorities will contact you with further instructions.

OfficeLocationOperating Hours
CDG Lost and Found OfficeTGV, RER station on Level 3, Terminal 2Monday, Wednesday-Sunday: 9:00 am to 12:00 pm, 1:00 pm to 5:30 pm Tuesday- 1:00 pm to 5:30 pm

Remember:- Travelers can visit the office only after filling out the online form and receiving an official invitation from the airport team.

Steps to File a Lost Property Report at Charles de Gaulle Airport

If you misplace your belongings at the airport, the lost and found Paris Charles de Gaulle system makes reporting simple and organized. Passengers can submit details online and track updates about their missing items. The airport works closely with airlines to help return lost property quickly.

To report a lost item, follow these steps:

  • Complete the lost property declaration form at the official CDG airport.
  • Create a listing on the France Objets Trouvés website to connect with Lost Property Offices.
  • Contact your airline directly for items left on the aircraft, in lounges, or near baggage areas.

Where to Report Based on the Location

LocationReport To
On FlightAirline
Airport TerminalFrance Objets Trouvés Website (Listing)
Baggage ClaimAirline’s Service Baggage Desk
Airport PremisesLost Property Declaration Form

Point to Note:- You can check the airport’s location map to find the exact position of the Lost and Found office, baggage desk, or service counters before visiting.

How to Collect Your Missing Belongings at Charles De Gaulle Airport

If your item is located through the lost and found Paris airport system, the airport team will contact you using the details provided in your declaration form. They will explain the next steps and give instructions for collection. Items found inside the airport are usually kept at the Lost and Found office for up to 15 days.

  • Once notified, you can collect your items and transfer them to the Paris Police Prefecture. You must complete their online form to arrange retrieval.
  • After 15 days, Unclaimed items are transferred to the Paris Police Prefecture. You must complete their online form to arrange retrieval.
  • If the item was located through a listing on the France Objets Trouvés website, the return process is handled directly between the owner and the finder.
  • For belongings lost on an aircraft, passengers should contact their airline for specific recovery instructions.

Always carry a valid ID and Proof of ownership when collecting your item to avoid delays.

Contact Information of the CDG Airport for Lost and Found

You can contact CDG Airport by email and phone. If you want additional assistance after filling out a form, contact them.

Phone NumberFrance helpline- 3950, Monday to Sunday- 8:00 am to 8:00 pmAbroad line- +33 1 70 36 39 50
Mailing AddressParis Aéroports de Paris – Service Relation Clients – 1 rue de France – BP81007 – 95931 Roissy Charles de Gaulle Cedex – FRANCE
Police Contact+ 33 (0)1 48 62 31 22

FAQs

Q1. How do I report a lost item at Charles de Gaulle Airport?

You have to fill out the online declaration form via the official lost-and-found system at the Paris airport system.

Q2. Where is the Lost and Found office located?

It is located in Terminal 2 at Charles de Gaulle Airport.

Q3. How long are lost items kept at the terminal?

Lost items are usually stored for upto 15 days before being transferred.

Q4. What happens if I do not claim my item within 15 days?

If you do not claim the items, then it is sent to the Paris Police Prefecture.

Q5. Can I visit the Lost and Found office without reporting online?

No, you must submit the online form and wait for the confirmation before visiting.

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